FAQ

1. How can I place an order?

Visit our online shop and select the products you want. Add the products to your shopping cart and follow the checkout instructions.

2. What payment options are there?

We offer various payment options including credit card, PayPal and Twint.

3. How much are the shipping costs?

The shipping costs are free.

4. How long does delivery take?

The delivery time consists of the processing time and the shipping time:

Processing time: 2-5 business days

Shipping time:

The delivery time is usually 7-15 working days. Different delivery times will be displayed on the product page.

5. Can I cancel my order?

Yes, you can cancel your order as long as it has not yet been shipped. Simply contact customer service.

6. What if I received a defective product?

Please contact our customer service if you have received a defective product. We will send you a new product or refund you the purchase price.

7. Can I exchange a product?

Yes, you can exchange a product within 14 days of receipt. Please contact our customer service.

8. I only received one product, where is my second product?

The reason is that we ship our products from different warehouses. Depending on stock levels, your order may be sent in several partial deliveries.

9. Where can I find the terms and conditions and cancellation policy?

You can find the terms and conditions and cancellation policy in the footer of our online shop.

10. How can I complain about a product?

Please contact our customer service if you would like to complain about a product. We will provide you with a return label and refund you or send you a new product.

11. What if I haven't received my order?

Please contact our customer service if you have not received your order. We will check the whereabouts of your order and, if necessary, send you a replacement.

12. Can I change my order later?

Yes, you can change your order later as long as it has not yet been shipped. To do this, please contact our customer service.

13. What discounts and promotions are there?

We offer various discounts and promotions. You can find these on our website, in our newsletter and on social media.

14. How can I register for the newsletter?

You can sign up for the newsletter on our website. To do this, simply enter your email address in the field provided.